TERMS OF SALE

Introduction – Effectiveness of the General Conditions – Modifications

1.- These General Conditions of Sale (hereinafter, the General Conditions) have as their object the regulation of the remote purchase of products and services made available via the Internet from the website www.signorstefano.it/ (hereinafter, the Site).

2.- The range of products made available on the Site consists entirely of food products.

3.- The owner of the site is the company Pernigotti SpA, with registered office in Viale della Rimembranza 100 – 15067 Novi Ligure (AL), Italy, Company Register Fiscal Code 00151520061 • VAT No. 00151520061 • REA No. AL – 5011 • Share Capital: 1,000,000 Euro fully paid up, site www.signorstefano.it (hereinafter Pernigotti SpA) Pernigotti SpA

4.- All product purchases made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by the general conditions as well as by the other provisions and operating instructions contained on the Site. In the event of a conflict between the provisions of the aforementioned provisions and operating instructions and the contents of the General Conditions, the latter shall prevail.

5.- Any transaction and/or payment condition granted to the Customer in derogation from the General Conditions will be valid only if Pernigotti SpA has accepted said derogating condition in writing.

6.- Pernigotti SpA invites each Customer to carefully read these General Conditions before carrying out each purchase transaction and, once the purchase procedure provided by the Site has been completed, to print them and keep a copy or save an electronic copy.

7.- Pernigotti SpA may modify the content of the General Conditions referred to in this document at any time and without notice. Any changes made will take effect from the date of publication on the Site, as stated in the header of the General Conditions themselves.

Purchase procedure.

1.- The Customer can purchase, after registration, the products present in the electronic catalogue of the Site www.signorstefano.it  of the owner Pernigotti SpA, with headquarters in Viale della Rimembranza 100 – 15067 Novi Ligure (AL), illustrated on the Site itself within the respective sections by product category, as described in the relevant information sheets contained on the Site, respecting the technical access procedures illustrated therein. The publication of the products and services displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies complete knowledge and full acceptance of these General Conditions.

2.- Correct receipt of the Customer's proposal is confirmed by Pernigotti SpA via an automatic response sent to the email address provided by the Customer via the Order Confirmation. Pernigotti SpA's response is generated automatically by the Site system and only confirms correct receipt of the proposal within the information systems. This confirmation message will indicate: – order identification number, order date. – Customer data and shipping information. – chosen payment method. – order summary (code/description/quantity/price including VAT/shipping costs). The customer undertakes to verify its accuracy and to communicate any corrections promptly.

3.-Each order can be viewed by the Customer on the Site, in his/her personal area, after sending the order itself.

4.- Each Purchase Agreement stipulated between Pernigotti SpA and the Customer shall be deemed concluded upon acceptance of the order by Pernigotti SpA. Pernigotti SpA reserves the right to accept or reject, at its sole discretion, the order sent by the Customer, without the latter being able to assert any claims or rights whatsoever, including compensation, in the event of non-acceptance of the order. Pernigotti SpA's acceptance is deemed tacitly granted, unless otherwise communicated to the Customer within 48 hours of placing the order, by means of an email sent to the address provided by the Customer.

5.-By submitting the order, in the various ways provided for by the Site's operating instructions, the customer declares that he has read all the information provided to him during the purchase procedure, and that he fully accepts the General Conditions and payment terms described below.

Product prices and availability

1.- All product prices are clearly indicated on the Site.

2.- If a product is presented on the Site in areas other than the specific sections intended for product purchases or in any case without the standard "add to cart" icon functioning, it is considered unavailable for sale through the Site.

3.- The prices and availability of the products, as shown on the site, are subject to change at any time and without notice. It is understood that, limited to orders in the process of being accepted or as accepted above by Pernigotti SpA, the conditions of sale in force at the time the order is sent by the customer will apply.

4.- The Site highlights the products available for shipment. Product availability is updated in real time, but given the possible temporary access of many users to the Site, actual product availability may vary from day to day compared to the information shown on the Site. Pernigotti SpA makes no commitment or guarantee of immediate delivery of products purchased and indicated as available on the Site, and therefore, it will not be liable for any delays in delivery.

5.- The cost of each shipment is included for orders over €350 + VAT. For orders under this amount, the cost of each shipment is added to the total price of each Purchase Agreement and is clearly indicated and communicated to the Customer, through the Website, before the conclusion of the Purchase Agreement;

6.- The visual representation of the products on the Site, where available, normally corresponds to the photographic image of the products themselves and is intended solely for the purpose of presenting them for sale, without any guarantee or commitment by Pernigotti SpA regarding the exact correspondence of the image depicted on the Site with the actual product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the covers and/or packaging.

Payments

1.- Payments pursuant to the Purchase Contracts stipulated through the Site may be made via rapid bank transfer to the following current account in the name of Pernigotti SpA:

INTESA SAN PAOLO BANK, Branch of Novi Ligure

IBAN: IT70R0306948420100000000187

BIC SWIFT CODE: BCITITMM

Orders will be confirmed and shipped only after receipt of the bank transfer to the account held by Pernigotti SpA.

  1. To make purchases on this site, you must be a registered user. Access to the purchasing function is therefore reserved exclusively for users who have successfully completed the registration process, providing truthful, complete, and up-to-date information.

Registration involves creating a personal account, accepting these Terms and Conditions, and agreeing to keep your login credentials confidential. The site owner reserves the right to suspend or cancel the accounts of users who provide false or non-compliant information.

Deliveries, shipping costs and documentation

1.- All deliveries of the products will be at the risk of Pernigotti SpA. The risk will be transferred to the Customer upon delivery of the products to the Customer by the shipper, carrier or other agent appointed by Pernigotti SpA for delivery.

2.- Pernigotti SpA may receive purchase orders through the Site for delivery throughout Italy. Shipping costs will be calculated for the Customer based on the information provided on the Site in the shipping costs section during the checkout process, based on the total order amount. These costs are subject to change based on any discounts or other promotions, which will be clearly highlighted on the site.

3.- The Customer shall not be liable, under any circumstances, for any delay in processing the order or in delivering the products covered by the Purchase Agreement.

4.- For each Purchase Agreement completed through the Site, Pernigotti SpA will issue an invoice. The invoice will be issued based on the information provided by the Customer at the time of ordering. No changes to the invoice will be possible after it has been issued.

5.- Unless otherwise communicated to the customer by Pernigotti SpA Customer Service, delivery of the products is understood to be at street level. Upon delivery of the products by the courier appointed by Pernigotti SpA, the Customer is required to check

  1. a) that the number of packages delivered corresponds to that indicated on the invoice
  2. b) that the packaging is intact, not damaged or otherwise altered, including the sealing materials.

6.- Any damage to the packaging and/or products, or any discrepancy in the number of packages or information, must be immediately reported by the Customer by marking "ACCEPTED WITH RESERVATIONS" on the courier's delivery receipt. Furthermore, the Customer agrees to promptly report—and in any case no later than 8 (eight) days after delivery—to Pernigotti SpA any and all problems regarding the physical integrity, correspondence, or completeness of the products received, or any other complaints to the Management of Pernigotti SpA, Viale della Rimembranza 100, 15067 Novi Ligure (AL).

  1. For delivery of the ordered products, the Customer or a designated representative must be present at the address indicated at the time of ordering on the agreed-upon delivery date. The delivery date will be communicated by the Company through its designated representatives, subject to confirmation with the Customer.

If the Customer or their representative is not present to collect the goods on the agreed-upon date, the courier will inform the Company that delivery is impossible. The Company will then contact the Customer to arrange a new date and a second delivery attempt.

8.- Cases of force majeure, unavailability of means of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or that cause a significant increase in the delivery costs borne by Pernigotti SpA will give Pernigotti SpA the right to split, postpone or cancel, in whole or in part, the scheduled delivery or to terminate the Purchase Agreement.

In such cases, Pernigotti SpA will provide timely and adequate communication of its decisions to the email address indicated by the Customer and the latter will have the right to a refund of the price paid, excluding any further claims, for any reason, against Pernigotti SpA.

Processing and confidentiality of personal data – Information pursuant to Legislative Decree 196/03

  1. – Pursuant to and for the purposes of the provisions of Legislative Decree no. 196 of 30 June 2003, Personal Data Protection Code (hereinafter the “Code”), we inform you that your personal data, provided and/or subsequently acquired, will be processed by Pernigotti SpA, electronically and manually, in compliance with the Code and current privacy legislation.
  2. – The data collected is processed to: a. register for the service; b. conclude sales contracts and perform the related services; c. carry out the necessary procedures to execute the existing contractual relationship; d. send commercial information, advertising, informational, and promotional materials, by any means (email, text message, etc.); e. conduct market research, including by telephone, to verify the proper functioning of the services and customer satisfaction; The provision of personal data is a prerequisite for the conclusion of the purchase contract. Failure to provide such information will result in the inability to fulfill any order placed.
  3. – Your data may be processed by: a. companies and/or collaborators for the management of administrative services used by Pernigotti SpA to fulfill its legal or contractual obligations; b. other collaborating entities (businesses, companies, individuals) for the implementation of the services and purposes indicated, in Italy. These entities operate as appropriately appointed and trained Data Processors or Persons in Charge.

4.- The data will be retained for the period necessary to achieve the purposes listed and will not be used for other purposes. After this period, the data will be deleted or anonymized. For detailed data on purchases and services, the retention periods will not exceed those established by current legislation.

5.- The Customer may at any time exercise the rights set forth in Article 7 (Right of Access to Personal Data and Other Rights) of the Code, in particular: the right to access their personal data, request their rectification, updating, and deletion if incomplete, erroneous, or collected in violation of current legislation, as well as to object to their processing for legitimate reasons, by sending a written request to the Management of Pernigotti SpA – Viale della Rimembranza 100, 15067 Novi Ligure (AL)

– The data controller is Pernigotti SpA, viale della Rimembranza 100, 15067 Novi Ligure (AL)

Dispute resolution tools

All disputes arising from online sales under these General Contract Conditions will be preliminarily subject to an attempted conciliation, in accordance with the provisions of the Conciliation Service Regulations of the IAA Chamber of Commerce of Alessandria, to which the parties refer.